Phone
(917) 909- 7946 (SWIM)
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Email
swim@penguincityswim.com

Rules of the Pool

Riverdale
When entering the building, walk right through the lobby to the back toward the pool area. The doorman or a greeter will help direct you or you may call (917) 909-7946 to request that someone come out if no one is available.  All strollers should be left in the area in the garage allocated for strollers.

Rules of the Pool

Children must be supervised at all times by a parent/guardian/family caretaker.

  1. No running on the pool deck.
  2. No eating or drinking on the pool deck - Water bottles are acceptable.
  3. No child should be left unattended.
  4. Children six years and older are never allowed in the opposite sex locker room.
  5. Strollers are not permitted on the pool deck.
  6. No shoes on the pool deck. Crocks or Sandles are permitted.
  7. Clients may not go to any other floors and may not use any of the equipment in the gym or sit/wait in the lobby.
  8. Diapers and Hygiene: $250 will be assessed to contribute towards costs of cleaning associated with fecal matter or vomit being released into the pool.
  9. Family will be assessed $500 for a second incident of loose fecal matter.
  10. Please note that fecal matter is toxic and DOH rules state that all patrons must leave the pool for up to a 24-hour period for loose stools before pool can be used again after proper cleaning agents have been used.

*All parents and guardians are urged not feed children at least 1 -2 hours before entering the pool (especially chocolate). All children who are not potty trained or are in the process of being trained are required to wear Happy Nappy Swim Diapers. These diapers must be fitted properly and must be worn over a swim diaper. This is important so that all the other swimmers can avoid illnesses from e-coli and pathogens.

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Makeup Policy and Cancellations

Attendance and Commitment to Swim Policy

We truly expect our swimmers to attend every lesson in which the student is registered. Swimming is a discipline where we teach technique by that requires a student to be committed. Swimmers who do not attend lessons on a regular basis will quickly fall behind, and not build the necessary skills and strength needed to succeed and move to a higher level. Students or their guardians are expected to notify us in the event they will be absent from class. The ONLY acceptable excused absences are illness, injury, observance of a religious holiday, or family emergency.

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Swimmer Lesson Make-up Policy:

  1. Swimmers with an excused absence may make up a missed lesson by attending another lesson of the SAME LEVEL or a LOWER LEVEL, if space is available.
  2. Swimmers and or parents must call and pre-arrange a make up class.
  3. Swimmers must make up missed classes within the session.
  4. Missed lessons will be lost lessons.
  5. Tuition will not be refunded for unattended lessons or lessons that are not made up.
  6. Swimmers may request two makeup lessons per session.
  7. We cannot guarantee a specific time, instructor or class type for make-up classes though we will do our best! If you need to miss a class, please let us know as soon as possible. Make-ups are not guaranteed. If, before a session begins, you know you will not be able to make it on specific dates please let us know and we will prorate your payment.

Clients may cancel season registrations up until 7 days before the season begins. All season cancellations within 7 days of the start of the season will incur a 5% penalty fee. Penalty fee will be waived for any issues related to moving out of area and health matters.

Extended Medical Class Cancelation & Make-up Policy

In those unfortunate occurrences where more than one day is needed for a medical cancellation we allow extended absences.

  • Only tuition credits are offered, no refunds for future classes, but you may transfer credits to a friend or family member.
  • A letter from a doctor or hospital explaining the student is not able to swim for a period of time is required.

Clients are eligible for a refund due to a student moving 15 miles or more away from any one of our locations. Just shoot us an email to us with some type of documentation so we can process it for you.

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Substitute Teachers

There may be times when we need to use a substitute instructor. It is not our policy to allow make up classes under these circumstances,  All of our instructors are extraordinarily qualified and we always stand prepared to fulfill your expectation of you or your child having a swimming lesson during their time slot.

We schedule our instructors to teach on a consistent basis. That is in the best interest of the instructor, the swimmer and the family. Absences are unplanned and our instructors have a strong record of attendance.

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Identification Pictures


1. It is Penguin City Swim's policy to have photo ID pictures of all students and caregivers/parents. Please feel free to upload your own picture on to your Jackrabbit profile or we will do it at poolside. Security Cameras may be used at the facilities we hold lessons.ID pictures are kept internally only.

2.  Photos and videos are occasionally taken and are used for publicity purposes and on social media to promote Penguin City Swim's water-safety message.  Should you wish to not have pictures taken, please email us at swim@penguincityswim.com.

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Supervision

Children must be supervised at all times by a parent/guardian/family caretaker before, during, and after lessons.

Enjoy personalized instruction and longer class time in this beautiful warm pool
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Contact
Phone
(917) 909- 7946 (SWIM)
Email
swim@penguincityswim.com
Locations
132 E 45th St, NYCJohn Jay College, 524 W 59th St, NYCMoise Safra Center, 130 E 82nd St (members only)3220 Arlington Avenue, Riverdale NYC 10463
Office Hours
Sunday -Saturday
10 AM - 6PM
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